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3503115 - In BI Launchpad Lumira dashboards are not loading

Symptom

  1. Dashboards in BI Launchpad are not loading or stuck.
  2. It doesn't show any error.
  3. Issue might be with one dashboard, or all dashboards created through Lumira designer.
  4. Issue specific to BI Launchpad, not with Lumira designer.
  5. Getting this error in Lumira logs : com.sap.ip.bi.base.application.exceptions.AbortMessageRuntimeException: Termination message sent ABEND DBMAN (099): internal error: Remote Source [S4_HANA_SDA] is not accessible: [SAP AG][LIBODBCHDB SO][HDBODBC] Communication link failure;-10709 Connect failed ...
  MSGV1: internal error: Remote Source [S4_HANA_SDA] is not
  MSGV2: accessible: [SAP AG][LIBODBCHDB SO][HDBODBC]
  MSGV3: Communication link failure;-10709 Connect failed
  MSGV4: ...


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Windows
  • Tomcat

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Dashboards, BI Launchpad, Loading, Stuck, Lumira designer, ODBC Connection, Database, Lumira logs, HANA DB, SAP HANA , KBA , BI-BIP-PER , Performance investigation , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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