SAP Knowledge Base Article - Public

3503203 - E-mail is not replicating to Workforce - SuccessFactors to Workforce integration using CPI

Symptom

You are using the standard SuccessFactors to Workforce integration on CPI and the emails are not replicating to Workforce.

The email data is properly returning in the Compound Employee API payloads from SuccessFactors, but still it does not replicate to Workforce.

Environment

  • SAP SuccessFactors HCM suite
  • CPI
    • Packaged Integration - SF EC to WFS

Resolution

Please make sure that the package below is properly deployed in your CPI tenant:

  • Packaged ValueMapping - SF EC to WFS - Email Address Types

This is the package responsible for mapping the values from SuccessFactors into the payload that will be sent to Workforce.

Keywords

wfs, employee, email, mail, e-mail, Email Address Types, Packaged_Integration_SF_EC_to_WFS_EmpCenter, Packaged Integration - SF EC to WFS , KBA , LOD-SF-INT-CPI-TPI , Standard SF to 3rd Party Integration using CPI , Problem

Product

SAP SuccessFactors HCM Suite all versions