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SAP Knowledge Base Article - PublicSymptom
How to Deep Link to a Case using a Response Email Template in Service Cloud Version 2.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Resolution
In order to have a Deep Link to a specific Case in Service Cloud Version 2 you must use the following placeholder in your Response Template.
https://{Tenant URL}/go/detail/case?id={{id}}
{Tenant URL} - Enter relevant Tenant URL.
{{ID}} - Will be filled automatically when the Email is sent from the Case.
See Also
Keywords
Deep Link, Template, Case, Placeholder , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
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