3503227 - How to Deep Link to a Case in Service Cloud V2

How to Deep Link to a Case using a Response Email Template in Service Cloud Version 2.

In order to have a Deep Link to a specific Case in Service Cloud Version 2 you must use the following placeholder in your Response Template.

• https://{Tenant URL}/go/detail/case?id={{id}}

{Tenant URL} - Enter relevant Tenant URL.

{{ID}} - Will be filled automatically when the Email is sent from the Case.

Please notice that the ID in this scenario would refer to the entity (case) technical UUID, and not the case Display ID.

Deep Link, Template, Case, Placeholder, ID, UUID, Deep, Link, URL, How To, V2, Version 2, SAP Service Cloud Version 2, , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , How To