3503246 - GAP Analysis Rating showing in Reverse manner

• Customers after providing the manager's rating in the Gap Analysis chart see that the Rating Gap is not appearing correctly.   
• When the gap should be positive it is displayed as negative and when the gap should be negative it is displayed as positive. 
  

  "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Performance Management

1. Enable EZ Rater in the performance form template.  
2. When the manager provide the item ratings in the form after the ratings provided by the employee. 
3. If the Manager's rating and Employee's rating gap is positive, it shows as Red. 
4. If the Manager's rating and Employee's rating gap is Negative, it shows as Blue. 
   
   
   
   

There are two possible reasons:

1. The customer enabled a sys configuration in provisioning, the color RED/BLUE of the rating gap controlled by this sys config.
   Sys config: 
   Rating Scale Order: lower values are considered MORE favorable (e.g. 1 is better than 5) (Used for Dashboards & Reports only)
2. The form enabled reverse rating scale.

For scenario 1: uncheck the sys config from the Provisioning in the Company Settings.

For scenario 2: Set reverse-scale="false", then launch a new form.

2088787 - Reverse Rating Scale - reverse-scale="true" - Performance Management

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