3503297 - The system considers existing sales orders for the same customer reference when creating a sales order with API "Sales Order/Customer Return - Create, Update, Cancel (B2B)"

The value for the attribute "Check Customer Reference" is set to "blank - no check" for sales document type "OR" in the configuration activity "Configure Sales Document Types (ID: 102495)". When creating sales order manually with a customer reference for which another sales order exists for this customer, the system does not throw message that another sales order exists. However, when creating sales orders with API "Sales Order/Customer Return - Create, Update, Cancel (B2B)", it is still looking for existing sales orders for the customer reference. If an existing sales order is found, that sales order will be updated. Also, the API process fails with message: "Purchase order &1 of customer &2 is referenced by multiple sales orders".

SAP S/4HANA Cloud Public Edition

Check customer reference, Blank, No check, Sales document type, OR, Configuration activity, Configure sales document types, 102495, Sales order, Manually, Customer reference, API, Sales Order/Customer Return - Create, Update, Cancel (B2B), Existing sales order, Purchase order, Multiple sales orders , KBA , SD-SLS-API-2CL , API (Public Cloud) , Problem