SAP Knowledge Base Article - Public

3503448 - Onboarding process is stuck by the error in BPE: Monitor Process - Onboarding.

Symptom

  • Onboarding process is stuck.
  • An error is displayed in BPE: Monitor Process: "Error, for more details check logs for ID [XXX]".

Environment

SAP SuccessFactors Onboarding

Cause

HRIS Sync Job fails due to an invalid job owner.

(For SAP Support only: please see internal memo) 

Resolution

Please provide a valid job owner for the HRIS Sync job in Provisioning.

Keywords

OBX, Onboarding, HRIS Sync Job, BPE, Error , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions