Symptom
All configurations in relation with credit control have been maintained for customer &1. However, credit control is not triggerred when outbound delivery &2 is created.
Environment
SAP S/4HANA Cloud Public Edition
Cause
One of the multiple reasons is that the "risk class" was maintained for the business partner after the sales order (pre-document of the outbound delivery) was created. The "risk class" data is a must as early as the sales order creation. If this data is "blank" when the sales order was created, no credit control will be triggered during the delivery creation phase, even though the "risk class" was maintained for this business partner afterwards.
Resolution
The "Cause" part explains this issue.
Keywords
Configuration, Credit control, Customer &1, Triggerred, Outbound delivery, Risk class, Business partner, Sales order , KBA , SD-BF-CM-2CL , Credit Management (Public Cloud) , Problem