SAP Knowledge Base Article - Public

3503587 - Custom Template Render ExceptionError: Cannot render template

Symptom

When entering CPQ pages, such as just logging into CPQ or entering the User Page, this error occurs: "Custom Template Render ExceptionError: Cannot render template: [TemplateName], Message: error CS0234: The type or namespace name 'SalesForce' does not exist in the namespace 'Webcom.Configurator.Crm' (are you missing an assembly reference?)" 

Environment

SAP SALES CLOUD CPQ

Cause

As of 2408, there's a breaking change regarding templates.

Resolution

To resolve the issue, access the developer console by adding /developerconsole to the tenant URL and then disable the UI. After this, you will be able to navigate CPQ as usual. You can also access Setup by adding /SetupSpa/setup-home to the URL.

Next, refer to the Help Page: As of 2408: Changes in the Templates | SAP Help Portal for guidance on addressing the template issue.

See Also

Keywords

template, error, render, exception, CPQ, user, page, login , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2024