3503623 - C4C Mobile App - How To Adquire Logs Without Email Sent Option

It's necessary to acquire logs of a error on mobile application however it's not possible or desired to send via the internal send email option.

SAP Cloud for Customer.

Follow these bellow steps to fetch logs from the device, without needing to send email:

1. Navigate to Files > Documents > c4cex > logs.
2. Clear this folder, reproduce the issue, and then return to this path to attach the logs.

Also, please include the phone's software and hardware specifications when forwarding any logs to SAP.

It's important to know that logging will still need to be enabled as per KBA on See also.

2583556 - How to Obtain C4C Extended App Log Files 

C4C, Logs, Email, Sent, Mobile. , KBA , AP-RC-MOB-AND , SAP Hybris Cloud for Customer Extnd App on Android , How To

SAP Cloud for Customer core applications all versions