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SAP Knowledge Base Article - PreviewSymptom
When replying to a Service Request created via e-mail, the reply is not recorded in the Service Request document, instead a new Service Request is being created in the system.
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign all versions
Keywords
service requests, e-mail, create, update, reply to customer , KBA , SRD-CRM-SEO , Service Orders , How To
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