3503887 - E-Mails can be Sent From Ticket Despite Disallowed Contact Permission

E-Mails can be sent from a ticket despite disallowed contact permission.

SAP Cloud for Customer

1. Go to the Service work center. 
2. Go to Tickets.
3. Open the required ticket and go to Interactions.
4. Send an email to a contact whose contact permission is set to Not Allowed.

The email is sent successfully.

The requested scenario - to block saving an email when the recipient shall not be contacted - was implemented in 2502 release.

send email, e-mail, contact permission, disallowed, not allowed, ticket, interactions, outbound , KBA , LOD-CRM-SC-EML , Email , Product Enhancement