3503924 - Release Button Greyed Out in Customer Demand

In the Customer Demand view, the Release Button is greyed out, preventing the release of items. There are no error messages displayed, causing confusion about why the items cannot be released.

SAP Business ByDesign.

1. Go to Outbound Logistics Control Work Center.
2. Go to Customer Demand View.
3. Search for and Click Edit on Customer Demand ID ABC (ABC represents the Customer Demand ID).
4. Navigate to the Line Items Tab.
5. Observe that the item is not Released and the Release Button is Greyed Out.

The customer demand item cannot be released because there is insufficient stock at the site from which the shipment is being prepared. The stock overview for Product ID 123 shows zero availability (123 represents the Product ID). Additionally, the product planning screen confirms that there is no stock available for this product at the required site.

To resolve this issue, ensure that there is sufficient stock at the site from which you are shipping. This may involve transferring stock from another location or ordering additional stock to fulfill the customer demand.

Once the stock is available at the required site, the Release Button will be enabled, allowing the customer demand item to be released.

Greyed Out, Customer Demand, Release Button, Outbound Logistics , KBA , AP-SDM , Supply and Demand Matching , Problem