SAP Knowledge Base Article - Public

3503924 - Release Button Greyed Out in Customer Demand

Symptom

In the Customer Demand view, the Release Button is greyed out, preventing the release of items. There are no error messages displayed, causing confusion about why the items cannot be released.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to Outbound Logistics Control Work Center.
  2. Go to Customer Demand View.
  3. Search for and Click Edit on Customer Demand ID ABC (ABC represents the Customer Demand ID).
  4. Navigate to the Line Items Tab.
  5. Observe that the item is not Released and the Release Button is Greyed Out.

Cause

The customer demand item cannot be released because there is insufficient stock at the site from which the shipment is being prepared. The stock overview for Product ID 123 shows zero availability (123 represents the Product ID). Additionally, the product planning screen confirms that there is no stock available for this product at the required site.

Resolution

To resolve this issue, ensure that there is sufficient stock at the site from which you are shipping. This may involve transferring stock from another location or ordering additional stock to fulfill the customer demand.

Once the stock is available at the required site, the Release Button will be enabled, allowing the customer demand item to be released.

Keywords

Greyed Out, Customer Demand, Release Button, Outbound Logistics , KBA , AP-SDM , Supply and Demand Matching , Problem

Product

SAP Business ByDesign 2405