Symptom
During the Final Review step, clicking "Request Correction" completes the Final Review instead of re-triggering the Personal Data Collection step. This prevents the external candidate from making the necessary corrections.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Perform the Final Review step
- Click on Request Correction
- Result: The Final Review gets completed
Cause
- The correction comment was not provided when clicking on "Request Correction" from the Final Review step. A comment on the request correction is required.
- The user performing the Request Correction during the Final Review step only has 'View' permission for ONB2Process.
Resolution
- Perform the Final Review and ensure that a valid correction comment is provided when clicking "Request Correction".
- Grant "View & Edit" permissions for the ONB2Process. The user performing the Final Review > Request Correction requires Edit permissions for ONB2Process so that the correction comment can be saved.
Keywords
Onboarding, Onboarding 2.0, Final Review, Request Correction, completed , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding all versions