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SAP Knowledge Base Article - PreviewSymptom
You are searching in the archived objects, e.g. archived tickets, but you cannot find the ticket by searching for the customer ID or name for example. Tickets are only findable by searching by ticket ID or description.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2405
Keywords
archiving, archived object, not findable, search not working, searchable, search attributes, administrator , KBA , LOD-CRM-ARC , C4C Archiving , How To
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