SAP Knowledge Base Article - Public

3504174 - Survey opening twice in Overview facet

Symptom

When clicking the Survey link in Overview facet within a Visit, the Survey is opening two tabs at the same time. 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Visits Workcenter.
  2. Open any Visit with a Survey maintained.
  3. Go to Overview facet.
  4. Go to Survey pane and click the Survey link.
  5. It will open twice. 

Cause

This is a known behavior of the system, as Survey in overview facet is currently not supported. 

Resolution

In order to avoid the issue, you have to move the Survey Pane to Survey facet via adaptation mode.

Please follow the steps below:

  1. In the Visit page, start Adaptation mode.
  2. Click the tabs pencil.
  3. Make "Surveys" facet visible.
  4. Click Overview facet and scroll down to the Survey pane.
  5. Click the first pencil.
  6. In the right side pane of the Adaptation Mode, click the arrow to go back three times until you get "Surveys Pane Container Anchor".
  7. Click "Move" button.
  8. Choose Surveys in the list. 
  9. Click Apply.
  10. End Adaptation Mode and the Surveys will appear in the correct facet with no issues. 

Keywords

Survey , Pane , Twice , Two , Tabs , Facet , Overview  , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , How To

Product

SAP Cloud for Customer core applications 2408