3504403 - Workflow approvers receiving notifications after deleting custom email templates in SAP S/4HANA Cloud Public Edition

Workflow approver can still receive email notifications although all custom email templates have been deleted in the "Maintain Email Templates" app.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP S/4HANA Cloud Public Edition

One possible reason for this issue is that a time constraints action is set in the "Deadlines" tab of the workflow, e.g.:

Create a new workflow under the "Deadline" tab with no time constraints, and then deactivate the main workflow.

Help Portal - Manage Sales Document Workflows
Note: Only active workflows are processed. It is not possible to edit a workflow once it has been activated.

SAP S/4HANA Cloud Public Edition, email template, maintain email templates, custom templates, receive emails, email notification, email, delete, remove, sales order, workflow, approver, deadlines, time constraints , KBA , SD-SLS-2CL , Sales (Public Cloud) , SD-SLS-WFL-2CL , Approval Workflows (Public Cloud) , Problem