3504403 - Workflow Approvers Receiving Notifications After Deleting Custom Email Templates

Workflow approver can still receive email notifications although all custom email templates have been deleted in the "Maintain Email Templates" app.

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SAP S/4HANA Cloud Public Edition

One possible reason for this issue is that a time constraints action is set in the "Deadlines" tab of the workflow, e.g.:

Create a new workflow under the "Deadline" tab with no time constraints, and then deactivate the main workflow.

Help Portal - Manage Sales Document Workflows

Note: Only active workflows are processed. It is not possible to edit a workflow once it has been activated.

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