SAP Knowledge Base Article - Public

3504872 - Error "Fetching template variant content failed error " While Downloading Form Template

Symptom

User trying to download form template but system throws error even if template is maintained and also published. 

Environment

SAP Business ByDesign

SAP Cloud for Customer

Reproducing the Issue

  1. Application and User Management workcenter
  2. Navigate to Form Template Maintenance View
  3. Select Form Template
  4. Choose Download 

Error: Fetching template variant content failed 

Cause

Error caused due to Inconsistency so form template need to be manually published again.

Resolution

If form template is maintained follow below steps to re-publish,

  1. Application and User Management workcenter
  2. Navigate to Form Template Maintenance View
  3. Select Form Template
  4. Choose Open with Easy Form Editor
  5. Under Preview user can view the maintained form
  6. Choose Publish and Confirm Publish.

Now user will be able to Download form without error.

Keywords

Form template download error, unable to download form template, publish form , KBA , AP-RC-FF , Forms Flexibility , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions