SAP Knowledge Base Article - Public

3505146 - "Too Many Requests" error when registering to Zoom class

Symptom

When attempting to register to a VLS Zoom class, the following error message is displayed:

User [USER_ID] could not be registered in the VLS event. Please note the error code and contact your VLS administrator.
VLS Error Code: Too Many Requests You Have exceeded the daily rate limit of (3) for meeting Perform batch registration API requests for the registrant (USER_EMAIL). You can resume these API requests at GMT 00:00:00.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration>
  2. Go to Learning Activities> Classes and search for a VLS Zoom Class>
  3. Go to Registrations tabs and click on Add Users>
  4. Add a user>
  5. The error message is displayed.

Cause

Zoom does not support duplicate email usage between users. If instructors enroll on a class as a user with the same error message, the error message will be displayed when trying to enroll new users on the same class.

Resolution

Our Learning Engineering team has finalized their work on the situation and the fix is targeted to be delivered with the 2411 Learning system version. Additional details are available in the following link: Product Release & Road Map Information.

Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

See Also

3470616 - Zoom class "Too Many Requests" error

Keywords

learning, lms, vls, zoom, class, register, enroll, error, Too Many Requests, You Have exceeded the daily rate limit of (3), api, LRN-164080 , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Known Error

Product

SAP SuccessFactors Learning 2405