Symptom
- Cannot login to CMC or BI launchpad when it is clustered environment . Cannot login when using Server node 1 and Tomcat from node 2 , Server Node 2 and Tomcat from node 1
- No issue is seen when using server node 1 and Tomcat from node 1 and vice versa.
- Error seen on Server node1:- Account information not recognized: Could not reach CMS . The CMS on machine was stopped due to a critical error. (FWM 20031)
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Error seen on Server node2:- Account information not recognized: Could not reach CMS 'Hostname'. Specify the correct Host and Port and check for network issues
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Environment
- SAP BusinessObjects Business Intelligence(BI) platform 4.x
- All supported Operating systems.
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
network host, ,allowed.cms ,CMC FWM 20031, FWB 00083 ,unable to login to BO
, KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem
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