SAP Knowledge Base Article - Public

3505433 - Error occurs when verifying Microsoft Teams integration in Manage Recruiting Settings

Symptom

In manage Recruiting |Settings, when the Microsoft Teams Integration is verified the following error occurs: "We couldn’t connect you to Microsoft Exchange Online because the verification failed. Navigate to the Work Tech Configuration and ensure that your credentials are configured correctly.".

Environment

SAP SuccessFactors recruiting Management

Cause

Outlook Integration has been configured and enabled in "Set Up Outlook Integration for Interview Scheduling".

Resolution

If the configuration is enabled in Work Tech configuration the integration should not be enabled in "Set Up Outlook Integration for Interview Scheduling". Make sure the details in Work Tech Configuration is correct, then disable the integration in "Set Up Outlook Integration for Interview Scheduling" and set the Client ID and Client Secret to NA.

Keywords

KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors HCM Core 2405