3505437 - Behavior of Seat Reservations for a Class in Learning

This KBA explains how the system behaves when a Class has Seat Reservations created for a User Group/Organization and how that affects the Registrations of Users outside of that group/organization, as well as what the numbers in the fields of Enrolled; Reserved Seats; Reserved Seats Filled; and Open Seats refer to. 

SAP SuccessFactors Learning

1. Open or add a Class with a number Maximum Enrollments such as 10
2. Under Seat Reservations add 10 reserved seats to a particular User Group/Organization
3. Observe how some Users of that User Group/Organization register then cancel their registrations and the reserved seat is added back to seat reservations.

This is expected behavior of the system. Seat Reservations for a Class can allow a certain group of Users to register without having to compete for the available Seats with Users outside of their group.

PM has confirmed that when a learner withdraws from a class where the registration was completed using a reserved seat, the seat should be added back to the reserved seat pool and should not become available to the general learners who have access to the class.

Explanation of the numbers displayed in the different fields below:

Enrolled: shows the number of Users currently enrolled in a Class

(Under Seat Reservations) Reserved Seats: shows the amount of Seats an Admin has reserved for a certain User Group

Reserved Seats Filled: contains the number of cancelled registrations as well. Once a User from a User Group cancels their Registration, the Reserved Seat does not get added back to reservations for User Group only. Any User that has Library Access to Class in question can use the Seat after a cancellation from the User Group.

Open Seats: shows how many Seats are available of the Maximum Enrollments number

Learning, Class, Register, Registration, Seats, Seat Reservations,  , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , How To