3505654 - No print queues are shown in CPM

• No print queues are shown in CPM even though CPM is connected and has a green status
• The following business roles have already been assigned to the user as per SAP Help SAP_COM_0466 and KBA 3332045:
  Management (SAP_CORE_BC_COM)
  Output Management (SAP_CORE_BC_OM_PRINT)
• The CPM logs contain the following errors:
  *** ERROR ***    [X]    Get_IcmCache Uri = https://myXXXXX.s4hana.ondemand.com/sap/XXX/odata/SAP/API_CLOUD_PRINT_PULL_SRV/Get_IcmCache?     *****  [ GetAllPrintQueuesExt in PrintQueueAccess.cs at line XXX ]  *****
  *** ERROR ***    [X]    Value cannot be null.
  Parameter name: requestUriString Exception during cache check. Try to get new cache URL. sys = Q System     *****  [ DocumentsAvailable in RetrievalManager.cs at line XXX ]  *****
  *** ERROR ***    [X]    Sequence contains no elements SystemException from Get_IcmCache, System = Q System     *****  [ GetAllPrintQueuesExt in PrintQueueAccess.cs at line XXX ]  *****

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• SAP S/4 HANA CLOUD
• SAP Cloud Print Manager

SAP Business Technology Platform all versions ; SAP Cloud Platform Print service all versions ; SAP Print service all versions ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions

CPM, Cloud Print Manager, CPM for PI, Pull Integration, SAP Cloud Print Manager for Pull Integration, Print Queue, No Print Queues, Blank, SAP_COM_0466, Management, SAP_CORE_BC_COM, Output Management, SAP_CORE_BC_OM_PRINT, Logs, Error, Get_IcmCache Uri, odata/SAP/API_CLOUD_PRINT_PULL_SRV/Get_IcmCache?, GetAllPrintQueuesExt in PrintQueueAccess.cs at line, Value cannot be null, Parameter name: requestUriString Exception during cache check. Try to get new cache URL. sys = Q System, DocumentsAvailable in RetrievalManager.cs at line, Sequence contains no elements SystemException from Get_IcmCache , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , Known Error