Symptom
Rehire verification is not triggered for candidate.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding for candidate with the same first/last name, date of birth, national id as in inactive profile
- Complete Personal Data Collection step
- Rehire verification step is not triggered
Cause
1. OnboardingBPEServiceUser is not configured in Update Process Flow for Onboarding and Offboarding.
2. OnboardingBPEServiceUser doesn't have necessary permissions.
Resolution
1. Go to Admin Center > Update Process Flow for Onboarding and Offboarding > configure OnboardingBPEServiceUser and save.
2. Make sure OnboardingBPEServiceUser has below permissions (View/Edit):
- Manage Hires:
- Rehire Inactive Employee with New Employment (by 'match' in New Hire)
- Rehire Inactive Employee (by 'match' in New Hire)
- Employee Data:
- First Name
- Last Name
- Date Of Birth
- National ID Information
- Employee Central Effective Dated Entities:
- First Name
- Last Name
- National ID
See Also
Keywords
SAP, SuccessFactors, Onboarding, rehire verification, OnboardingBPEServiceUser, BPE, service user, permission , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding all versions