Symptom
Rehire verification is not triggered for candidate.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding for candidate with the same first/last name, date of birth, national id as in inactive profile
- Complete Personal Data Collection step
- Rehire verification step is not triggered
Cause
- OnboardingBPEServiceUser is not configured in Update Process Flow for Onboarding and Offboarding;
- OnboardingBPEServiceUser doesn't have necessary permissions;
- There is a Job Information record change in Employee Central after the termination event.
Resolution
1. Go to Admin Center > Update Process Flow for Onboarding and Offboarding > configure OnboardingBPEServiceUser and save.
2. Make sure OnboardingBPEServiceUser has below permissions (View/Edit):
- Manage Hires:
- Rehire Inactive Employee with New Employment (by 'match' in New Hire)
- Rehire Inactive Employee (by 'match' in New Hire)
- Employee Data:
- First Name
- Last Name
- Date Of Birth
- National ID Information
- Employee Central Effective Dated Entities:
- First Name
- Last Name
- National ID
3. Delete the record after termination and start the Onboarding again
See Also
Keywords
SAP, SuccessFactors, Onboarding, rehire verification, OnboardingBPEServiceUser, BPE, service user, permission, rehire , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public