SAP Knowledge Base Article - Public

3505830 - Rehire verification is not triggered for candidate - Onboarding

Symptom

Rehire verification is not triggered for candidate.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding for candidate with the same first/last name, date of birth, national id as in inactive profile
  2. Complete Personal Data Collection step
  3. Rehire verification step is not triggered

Cause

  1. OnboardingBPEServiceUser is not configured in Update Process Flow for Onboarding and Offboarding;
  2. OnboardingBPEServiceUser doesn't have necessary permissions;
  3. There is a Job Information record change in Employee Central after the termination event.

Resolution

1. Go to Admin Center > Update Process Flow for Onboarding and Offboarding > configure OnboardingBPEServiceUser and save.

2. Make sure OnboardingBPEServiceUser has below permissions (View/Edit):

  • Manage Hires:
    • Rehire Inactive Employee with New Employment (by 'match' in New Hire)
    • Rehire Inactive Employee (by 'match' in New Hire)
  • Employee Data:
    • First Name
    • Last Name
    • Date Of Birth
    • National ID Information
  • Employee Central Effective Dated Entities:
    • First Name
    • Last Name
    • National ID

3. Delete the record after termination and start the Onboarding again

See Also

Permissions to Perform Pre-Onboarding and Onboarding Rehire Verification | SAP Help Portal

Keywords

SAP, SuccessFactors, Onboarding, rehire verification, OnboardingBPEServiceUser, BPE, service user, permission, rehire , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding all versions