SAP Knowledge Base Article - Public

3506077 - Not possible to receive the translation for default dictionary

Symptom

When trying to use a default dictionary to translate a product, the data received is not correct.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create a product using the US default dictionary
  2. Click on "translate this item"
  3. Select any language you desire to create a translation for this same item (Portuguese - Brazil in this example)
  4. Go to quote level > Generate Documents
  5. Generate a document using the language translated (with proper tag for translation)
  6. The product is translated properly in the document file
  7. Go to user page and change the default dictionary to another language (Italian in this example)
  8. Go to quote level > Generate Documents
  9. Generate a document using the US English dictionary
  10. The product is not translated properly to English.

Cause

Default dictionary is not a translation, but original data given to product.

Resolution

Use a different dictionary instead of default dictionary for translations, for example, if you're using the US English as default dictionary and you want to generate a document in English using a product with different language than English, the translated product should be made in another English dictionary, English - United States for example.

Keywords

Translation, Default Dictionary, CPQ, Document Generation , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2024