SAP Knowledge Base Article - Preview

3506202 - Problems in CRM UI after Chrome/Chromium browser is updated

Symptom

  • ITSM Chrome freezes after browser is updated
  • Edge freezes after a Support Package update
  • ITSM popup to enter business partner as processor is displayed and page is never loaded after clicking on Yes button. Page show "Please wait"
  • In Chrome browser users are unable to update any field
  • In Edge, dropdown menus stop working
  • This applies to browsers like Chrome or Edge, which are based on Chromium


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Environment

  • SAP Solution Manager 7.2
  • SAP CRM 7.0
  • Chrome browser
  • Edge Browser
  • Webview2 runtime (edge pop up)

Product

SAP Solution Manager 7.2

Keywords

Chrome, hang, CRM Web UI , SM_CRM, CRM_UI, WUI, lost, screen, hung, edit, update, incident, solman not working, Edge, Google Chrome, mutation event, deprecation, chrome beta, itsm, charm, change document, incident, webui, frozen, hanging, DOMNodeInsertered, DoValidate_BTFEditor  , KBA , CA-WUI-UI-TAG , Tag Library , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , CA-WUI-UI , User Interface , Problem

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