SAP Knowledge Base Article - Public

3506219 - When enrolling or editing enrollment error is faced

Symptom

During enrollment or when editing enrollment the error "You are not eligible for this benefit on" is presented. 

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Cause

Issue is related with rule configuration. 

Resolution

For Pension enrollments make sure that the contribution rules are setting correctly employee and employer contribution. 

For other enrollments, make sure that the employee is still eligible for the benefit if any update to the rule configuration was done.

For that you can use a rule trace (2257064 - Employee Central - Business Rule Execution Log). 

Keywords

Please contact your administrator, scenario rule, INC8868078, rul, benfit, error, scenario, basic, unable, cannot, update, edition,  , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 2405