SAP Knowledge Base Article - Public

3506241 - Contact Person Address Not Automatically Populated in Relationship in SAP S/4HANA Cloud Public Edition

Symptom

  • The email address of a contact person is not automatically populated in the relationship address details in SAP S/4HANA Cloud Public Edition.
  • The telephone number of a contact person is not automatically populated in the relationship address details in SAP S/4HANA Cloud Public Edition.
  • The email address or telephone details of a contact person created directly within a business partner in a BP Fiori app, for example, Manage Customer Master Data is not automatically populated into the relationship address details.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Assign a contact person to a business partner in the Maintain Business Partner app.
  2. The address details of the contact person are not automatically populated in the address details of the relationship.

Cause

  • Standard design as explained in SAP note 412061 - SAP-BP: Data missing for contact person relationship.
  • Contact Person's communication data which is Private/home address that is present in Contact Person Business Partner Genera Data under Address tab.
  • The contact person's adress details in the relationship communication data is a workplace address.
  • One contact person BP can be assigned to multiple main BPs and the current system design allows the maintence of different workplace communication data in each relationship for each main BP.

Resolution

Option 1
Manually maintain the address of the contact person BP in the relationship screen.

Option 2
Use the "Assign Company Address" button in the Maintain Business Partner app to assign the telephone and email address details of the Organization BP.

See Also

  • 412061 - SAP-BP: Data missing for contact person relationship

Keywords

S4_PC, S4_1C, S/4HANA Cloud, SAP S/4HANA Cloud Public Edition, Contact Person, Address, Private Address, Telephone, Email, Workplace Address, Home Address, Relationship , KBA , LO-MD-BP , Business Partners , How To

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions