Symptom
There are old approval notifications which are being sent from CPQ, post SAP CPQ 2408 release.
Environment
SAP SALES CLOUD CPQ
Cause
New hangfire introduced in the 2408 release is the reason why the approvals are being sent.
Resolution
We have implemented a new feature in SAP CPQ 2408 release, that will automatically generate the Approval Reminder Job if the setup is in place but the Job is not available.
This is why approval reminders are being sent.
If you do not wish to receive these notifications, please disable the Approval Reminder from the Setup ->Workflow/Approval -> Approval Auto-Reminder page by turning off the Active flag. This will stop the notifications from being sent.
Other way is, if the quote for which the approval is being sent is still in Awaiting Approval Status, Retract that quote from Approval process & reminders will be stopped.
Keywords
old, email, approval, notifications, hangfire, retract, reminder, Workflow , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem