SAP Knowledge Base Article - Public

3506360 - New hire gets both AUS and NZL compliances forms- Onboarding

Symptom

The new hire is a New Zealand hire but gets both Australia and New Zealand compliance forms. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. The candidate completes "Personal Data Collection"
  2. The compliance forms have been triggered
  3. Both Australia and New Zealand compliance forms appear in the candidate's task list

Cause

There is a misconfiguration in the rules regarding Australia's compliance forms. 

Resolution

  1. Navigate to "Configure Business Rules"
  2. Search for the rules controlling Australia's compliance forms
  3. Click on Take Action > Make a Correction
  4. In the "if" condition, uncheck the "Always True" box
  5. Configure the "if" condition: "Australia Superannuation Configuration Rule Model.User.Job Information.Legal Entity.Country" is equal to value Australia (AUS)
  6. Save

Keywords

Compliance, Business rule, Australia Superannuation , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions