SAP Knowledge Base Article - Public

3506407 - Data Workbench Issue Insert Installation Point Party Fail

Symptom

Installation Point Party failing while inserting data via DWB

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Login into C4C
  2. Navigate to Data Workbench Work center and select Import 
  3. Choose Individual Objects then Insert
  4. Select object as Installation Point Party inside Installation Point
  5. Click next and Select File
  6. Click Next and Next until Data Validation is successful
  7. Click Import
  8. Navigate to Data Workbench Monitor
  9. Parties Loaded Fine
  10. We can see Errors
  11. A Few Errors do appear because of Installation Point is not available
  12. The Majority does show Enter valid PartyID which is the Issue we like to resolve

Cause

If we are trying to insert value into a field in which already value is available then we get error

Resolution

While uploading a file please follow the below steps:-

  1. Login into C4C
  2. Navigate to Data Workbench Work center and select Import 
  3. Choose Individual Objects then do Insert operation if the field doesn't have any value
  4. Choose Individual Objects then do Upsert operation if the field has value and we need to update the value for it

Points to be noted 

  1. Remove all the obsolete Installation Point ID's
  2. If a Installation Point doesn't have Service technician/any other field we are updating assigned then only we can do a Insert Operation
  3. If a Installation Point already has a Service technician/any other field we are updating assigned then we cannot do Insert, We can only update. In this case we should do upsert Operation
  4. Insert Operation & Upsert Operation should be uploaded by two separate files not in a single file

Keywords

DWB Upload error, Installation point error, Installation Point party , KBA , LOD-LE-IBA-IPO , Installation Point , Problem

Product

SAP Cloud for Customer core applications all versions