Symptom
You have setup the "Sort and Group By" of a list via Adaptation with the grouping being accounts,
However the order of the grouped Accounts is not clear.
Environment
SAP Cloud for Customer
Reproducing the Issue
Example Below based on Opportunities Work Centre.
- Open Sales and select the Opportunities Work Centre
- Enter adaptation mode and select the pencil icon at the top of the list
- In the Adaptation pane click "Sort and Group By"
- Select Group by Account and Sort by the "Created On" field
- Click apply and end adaptation
> See it is not obvious what the order of the grouped accounts is. However within each group the correct sorting order is being applied.
Cause
The order of the grouped accounts is based on the account UUID, the sorting order only influence the sort order within the groups.
Resolution
When grouping by accounts the order of the list will be based on the accounts UUID, this is the expected action of the system.
Keywords
Sort and Group By, Account, UUID, Sort order, Group, OWL , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem