Symptom
The prices are shown in the responder section; however, they are not included in the calculation of the total.
Environment
SAP CPQ SALES CLOUD
Cause
The method of determining the base price is not "selected options."
Resolution
- Navigate to the Setup menu
- Go to Providers and select SAP Integrations
- From there, access the General Settings section
- Within this section, modify the base price determination method by selecting the option "Selected options."
See Also
Keywords
total is zero in configuration, total is zero, calculation is not correct, total amount is zero, zero, calculation is zero, pricing issue, VC pricing, variant configuration , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ all versions