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3506775 - SBPA Form task failed with eror "An unspecified error occurred"

Symptom

On SAP Build Process Automation, Form Task/Approval Form Task failed with error:
Error message:An unspecified error occurred. Contact support citing logId <xxx>and provide steps to reproduce.Log ID:<xxx>

SAP Product Support can check details on Kibana ELK/App, search logId, we can found below error:
com.sap.bpm.wfs.WfsErrorDetailsException: An unspecified error occurred. Contact support citing logId <logId> and provide steps to reproduce. [processInstanceId=null,activityId=null,logId=<logId>,timestamp=<timestamp>,errorCode=bpm.workflowruntime.generic.error]

.......

Caused by: org.apache.ibatis.exceptions.PersistenceException: 
### Error updating database.  Cause: com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: [274]: inserted value too large for column: Failed in "USER_ID_" column with the value '<examplea@sap.com;exampleb@sap.com;examplec@sap.com...>'
### The error may exist in org/flowable/identitylink/service/db/mapping/entity/HistoricIdentityLink.xml
### The error may involve org.flowable.identitylink.service.impl.persistence.entity.HistoricIdentityLinkEntityImpl.insertHistoricIdentityLink-Inline
### The error occurred while setting parameters
### SQL: insert into ACT_HI_IDENTITYLINK (ID_, TYPE_, USER_ID_, GROUP_ID_, TASK_ID_, PROC_INST_ID_, SCOPE_ID_, SUB_SCOPE_ID_, SCOPE_TYPE_, SCOPE_DEFINITION_ID_, CREATE_TIME_)     values (?,             ?,             ?,             ?,             ?,             ?,             ?,             ?,             ?,             ?,             ?)
### Cause: com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: [274]: inserted value too large for column: Failed in "USER_ID_" column with the value '<examplea@sap.com;exampleb@sap.com;examplec@sap.com...>'


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Environment

  • SAP Build Process Automation
  • SAP Workflow Management

Product

SAP Build Process Automation all versions ; SAP Workflow Management, workflow capability all versions

Keywords

An unspecified error occurred, Form, process failed , KBA , LOD-BPM-WFS , Workflow Service Runtime / Editor , Problem

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