SAP Knowledge Base Article - Public

3506808 - Centralized Services Support Settings is not available in Onboarding General Settings page - Onboarding

Symptom

Centralized Services Support Settings is not expanded in Onboarding General Settings.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to "Onboarding General Settings" page
  2. Centralized Services Support Settings is not expanded:

Resolution

Centralized Services Support Settings option is not available in preview environments. This is an expected behavior.

How to confirm that this option has been enabled: 

Go to Manage Data > "Onboarding Configuration" > "DEFAULT_ONB2_CONFIG"> "Allow Centralized Services Save for New Hire Data Review, Personal Data Collection, and Manage Pending Hires pages" is YES.

Keywords

Centralized, Services, Support, Settings, not, enabled, expand, expanded, show, available, missing, Onboarding, General, Settings, OBX , KBA , LOD-SF-OBX-ADM , Admin UI , How To

Product

SAP SuccessFactors Onboarding all versions