Symptom
The onboarding process of the candidate has not yet been completed when it was discovered that the onboarding process has been canceled by the system.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding for the candidate;
- Proceed with the onboarding steps;
- Incomplete Onboarding process is getting automatically cancelled.
Cause
The candidate's start date has exceeded the number of days specified in the "Closure Period in Days" parameter of the archive onboarding task rule.
Resolution
Adjust the "Closure Period in Days" in the archived onboarding task rule to avoid it being too strict.
In this way, if a candidate continues their onboarding process after the start date, the system will not automatically mark them as a no-show. This prevents the cancellation of their onboarding process.
Keywords
cancel onboarding, onboarding cancelled, onboarding cancelled automatically, Onboarding process cancelled, Closure Period in Days, archive onboarding task rule, archive rule , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem