SAP Knowledge Base Article - Public

3506835 - Incomplete Onboarding process is getting automatically cancelled - Onboarding

Symptom

The onboarding process of the candidate has not yet been completed when it was discovered that the onboarding process has been canceled by the system.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding for the candidate;
  2. Proceed with the onboarding steps;
  3. Incomplete Onboarding process is getting automatically cancelled.

Cause

The candidate's start date has exceeded the number of days specified in the "Closure Period in Days" parameter of the archive onboarding task rule.

Resolution

Adjust the "Closure Period in Days" in the archived onboarding task rule to avoid it being too strict.

In this way, if a candidate continues their onboarding process after the start date, the system will not automatically mark them as a no-show. This prevents the cancellation of their onboarding process.

Keywords

cancel onboarding, onboarding cancelled, onboarding cancelled automatically, Onboarding process cancelled, Closure Period in Days, archive onboarding task rule, archive rule , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions