Symptom
- In some structures, the container row shows as an ordinary product and not aligned
- When container attribute does not have a product, it will not be shown on quote.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
There are two scenarios where containers behaves differently:
- Child product not shown as line item
- Have a product defined as "Parent/Child System (List)" (product A)
- Have a child product (product B) defined inside a container and add it to the product A
- Add product A to quote
- Product B will not be shown as a line item, but as a regular product
- The same happens if structure is in more levels, meaning the grand parent is defined as "Parent/Child System (List)"
- Container attribute not shown as product
- Create a container attribute
- Have the container attribute inside a product
- Add product to quote
- Container rows will not be present in quote if they do not use products.
Cause
Expected behavior.
Resolution
These are limitations for container model:
- If a parent is defined as "Parent/Child System (List)" it will show as a product, not as ordinary line item
- A container attribute that does not have a product linked to it will not show up as line item when the attribute is marked as such.
Keywords
Limitation, Container, Parent/Child, Structure, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error
Product
SAP CPQ 2024