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3507044 - Manual AD logins fail with error 'The Active Directory plugin could not authenticate at this time' for specific users

Symptom

  • Manual AD logins to BI Launchpad (BILP) and Central Management Console (CMC) fail with error:
    Account information not recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department
  • Logging in to Central Configuration Manager (CCM) -> Manage Servers works fine with the same credentials
  • In the Central Management Server (CMS) logs, below errors are seen in the user logon:
    WINAD: CAccountEntity::GetDomainFromSid() - GetWindowsAccountDomainSid returned error 0
    WINAD: CAccountEntity::GetDomainFromSID() - Domain(NT AUTHORITY) Name(ANONYMOUS LOGON) has SID_NAME_USE=5
    WINAD: ADNetworkBinding::BindIADsToDomainController() -- called with a path of <sid=010100000000000507000000>
    WINAD: ADNetworkBinding::GetDomainController() -- Looking up DC for NT AUTHORITY (FQDN)
    WINAD: ADNetworkBinding::GetDomainController() -- Domain format passed to DsGetDcName() is invalid. NT AUTHORITY
    WINAD: CAccountEntity::BindIADsToLDAPFromSid() -- Error getting a DC for the sid.
    assert failure: (ad_acct_entity.cpp:152). (false : WINAD: CAccountEntity::InitFromSid() -- BindIADsToLDAPFromSid hr=-2147467259).
    WINAD: ADAccountFactory::GetFromSid() -- Could not initialize account.
    WINAD: CKerbSessionMgr::GenServerContext() -- Users's SID seems to be invalid.
    WINAD: CKerbSessionMgr::GenServerContext() caught xn
    WinAD: AcceptKerbLogin failed: 103


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.2 / 4.3)
  • Active Directory
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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