SAP Knowledge Base Article - Public

3507091 - Download diagram as PDF from Collaboration Hub not working on Google Chrome

Symptom

When trying to download the diagram as a PDF from Collaboration Hub on google chrome it is not working.

 

Reproducing the Issue

  1. Open SAP Signavio Collaboration Hub.
  2. Select a diagram.
  3. Choose the 3 button icon in the top right.
  4. Choose export as PDF.
  5. Note this downloads but is not working for the customer.

Cause

The google chrome version being used is not supported. As stated in our documentation only the latest two versions of Chrome are supported.

https://help.sap.com/docs/signavio-process-transformation-suite/signavio-browser-compatibility/overview

Resolution

The google chrome version being used needs to be upgraded or else a different browser needs to be used for this functionality.

See Also

https://help.sap.com/docs/signavio-process-transformation-suite/signavio-browser-compatibility/overview

Keywords

download, collaboration, hub, signavio, diagram, PDF , KBA , BPI-SIG-HUB , SAP Signavio Process Collaboration Hub , Problem

Product

SAP Signavio Process Manager all versions