3507186 - Apache return 502 response code even if the application return other response code while upload file size exceeded

When you upload file which exceeded max limit size. The MaxUploadSizeExceededException will be thrown. And the Application(Tomcat) will return the 500 response code or other response code defined by you. It could be 413 or 400. But the Apache server response to the Client as 502 - Bad Gateway.

Below are the logs in Apache side and Application(Tomcat) side.

Logs in Apache

{"localServerName": "acc.cp96avkh5f-customers1-s3-public.model-t.cc.commerce.ondemand.com", "remoteHost": "193.16.224.5", "x_forwarded_for": "-",  "True-Client-IP": "-", "X-TOUS-CHANNEL": "1", "identdUsername": "-", "remoteUser": "-", "time": "[13/Aug/2024:05:25:01 +0000]", "requestFirstLine": "POST /electronics/en/import/csv/saved-cart HTTP/1.1", "status": "502", "bytes": "232", "referer": "https://acc.cp96avkh5f-customers1-s3-public.model-t.cc.commerce.ondemand.com/electronics/en/import/csv/saved-cart", "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36", "responseTime":9226808}

[Tue Aug 13 05:25:04.413752 2024] [proxy:error] [pid 36110:tid 123777318714168] (32)Broken pipe: [client 193.16.224.5:12402] AH01084: pass request body failed to 10.245.9.17:8081 (10.245.9.17), referer https://acc.cp96avkh5f-customers1-s3-public.model-t.cc.commerce.ondemand.com/electronics/en/import/csv/saved-cart

[Tue Aug 13 05:25:04.413797 2024] [proxy_http:error] [pid 36110:tid 123777318714168] [client 193.16.224.5:12402] AH01097: pass request body failed to 10.245.9.17:8081 (10.245.9.17) from 193.16.224.5 (), referer https://acc.cp96avkh5f-customers1-s3-public.model-t.cc.commerce.ondemand.com/electronics/en/import/csv/saved-cart

Logs in Storefront

{"origin":"access-log","timeMillis":1723526701449,"thread":"hybrisHTTP11","contextMap":{"remoteHost":"10.245.8.11","remoteUser":null,"requestLine":"POST /electronics/en/import/csv/saved-cart HTTP/1.1","statusCode":500,"bytesSent":165,"processMillis":47,"commitMillis":47,"connectionStatus":"-"}}

{"origin":"catalina","timeMillis":1723526701448,"thread":"hybrisHTTP11","level":"SEVERE","loggerName":"org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[DispatcherServlet]","threadId":330,"threadPriority":5,"message":"Servlet.service() for servlet [DispatcherServlet] in context with path [] threw exception [Error while processing internal filterchain. Exception occurred at chain position: 11 of 17. Current filter: 'de.hybris.platform.yacceleratorstorefront.filters.FileUploadFilter@72158dec'!; nested exception is org.springframework.web.multipart.MaxUploadSizeExceededException: Maximum upload size of 11240 bytes exceeded; nested exception is org.apache.commons.fileupload.FileUploadBase$SizeLimitExceededException: the request was rejected because its size (11611562) exceeds the configured maximum (11240)] with root cause","contextMap":{"sourceClassName":"org.apache.catalina.core.StandardWrapperValve","sourceMethodName":"invoke"},"thrown":{"localizedMessage":"the request was rejected because its size (11611562) exceeds the configured maximum (11240)","message":"the request was rejected because its size (11611562) exceeds the configured maximum (11240)","name":"org.apache.commons.fileupload.FileUploadBase.SizeLimitExceededException","extendedStackTrace":[{"class":"org.apache.commons.fileupload.FileUploadBase$FileItemIteratorImpl","method":"<init>","file":"FileUploadBase.java","line":1007},{"class":"org.apache.commons.fileupload.FileUploadBase","method":"getItemIterator","file":"FileUploadBase.java","line":334},{"class":"org.apache.commons.fileupload.FileUploadBase","method":"parseRequest","file":"FileUploadBase.java","line":358},{"class":"org.apache.commons.fileupload.servlet.ServletFileUpload","method":"parseRequest","file":"ServletFileUpload.java","line":113},{"class":"org.springframework.web.multipart.commons.CommonsMultipartResolver","method":"parseRequest","file":"CommonsMultipartResolver.java","line":192},{"class":"org.springframework.web.multipart.commons.CommonsMultipartResolver","method":"resolveMultipart","file":"CommonsMultipartResolver.java","line":176},{"class":"org.springframework.web.multipart.support.MultipartFilter","method":"doFilterInternal","file":"MultipartFilter.java","line":115},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"de.hybris.platform.yacceleratorstorefront.filters.FileUploadFilter","method":"doFilterInternal","file":"FileUploadFilter.java","line":35},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.yacceleratorstorefront.filters.UrlEncoderFilter","method":"doFilterInternal","file":"UrlEncoderFilter.java","line":67},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.yacceleratorstorefront.filters.StorefrontFilter","method":"doFilterInternal","file":"StorefrontFilter.java","line":69},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.yacceleratorstorefront.filters.cms.CMSSiteFilter","method":"doFilterInternal","file":"CMSSiteFilter.java","line":93},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.servicelayer.web.PolyglotPersistenceCallbackFilter","method":"doFilter","file":"PolyglotPersistenceCallbackFilter.java","line":36},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.yacceleratorstorefront.filters.RequestLoggerFilter","method":"doFilterInternal","file":"RequestLoggerFilter.java","line":64},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.yacceleratorstorefront.filters.AcceleratorAddOnFilter","method":"doFilter","file":"AcceleratorAddOnFilter.java","line":83},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.servicelayer.web.WebAppMediaFilter","method":"doFilter","file":"WebAppMediaFilter.java","line":161},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.servicelayer.web.session.stale.impl.DefaultStaleSessionCheckingFilterChain","method":"filterWithStaleSessionChecking","file":"DefaultStaleSessionCheckingFilterChain.java","line":92},{"class":"de.hybris.platform.servicelayer.web.session.stale.impl.DefaultStaleSessionCheckingFilterChain","method":"doFilter","file":"DefaultStaleSessionCheckingFilterChain.java","line":58},{"class":"de.hybris.platform.servicelayer.web.SessionFilter","method":"doFilterInternal","file":"SessionFilter.java","line":122},{"class":"de.hybris.platform.servicelayer.web.SessionFilter","method":"doFilter","file":"SessionFilter.java","line":84},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.servicelayer.web.Log4JFilter","method":"doFilter","file":"Log4JFilter.java","line":37},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.servicelayer.web.session.NoSessionRepositoryFilter","method":"doFilter","file":"NoSessionRepositoryFilter.java","line":28},{"class":"de.hybris.platform.servicelayer.web.session.HybrisSpringSessionFilter","method":"doFilterWithSessionRepository","file":"HybrisSpringSessionFilter.java","line":78},{"class":"de.hybris.platform.servicelayer.web.session.HybrisSpringSessionFilter","method":"doFilter","file":"HybrisSpringSessionFilter.java","line":63},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain","method":"doFilter","file":"AbstractPlatformFilterChain.java","line":308},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain","method":"processStandardFilterChain","file":"AbstractPlatformFilterChain.java","line":216},{"class":"de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain","method":"doFilterInternal","file":"AbstractPlatformFilterChain.java","line":193},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"de.hybris.platform.yacceleratorstorefront.filters.UrlPathFilter","method":"doFilterInternal","file":"UrlPathFilter.java","line":75},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"org.springframework.web.filter.DelegatingFilterProxy","method":"invokeDelegate","file":"DelegatingFilterProxy.java","line":354},{"class":"org.springframework.web.filter.DelegatingFilterProxy","method":"doFilter","file":"DelegatingFilterProxy.java","line":267},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"internalDoFilter","file":"ApplicationFilterChain.java","line":178},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"doFilter","file":"ApplicationFilterChain.java","line":153},{"class":"org.apache.tomcat.websocket.server.WsFilter","method":"doFilter","file":"WsFilter.java","line":51},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"internalDoFilter","file":"ApplicationFilterChain.java","line":178},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"doFilter","file":"ApplicationFilterChain.java","line":153},{"class":"org.springframework.web.filter.CharacterEncodingFilter","method":"doFilterInternal","file":"CharacterEncodingFilter.java","line":201},{"class":"org.springframework.web.filter.OncePerRequestFilter","method":"doFilter","file":"OncePerRequestFilter.java","line":117},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"internalDoFilter","file":"ApplicationFilterChain.java","line":178},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"doFilter","file":"ApplicationFilterChain.java","line":153},{"class":"de.hybris.platform.yacceleratorstorefront.filters.AcceleratorAddOnFilter","method":"doFilter","file":"AcceleratorAddOnFilter.java","line":83},{"class":"org.springframework.web.filter.DelegatingFilterProxy","method":"invokeDelegate","file":"DelegatingFilterProxy.java","line":354},{"class":"org.springframework.web.filter.DelegatingFilterProxy","method":"doFilter","file":"DelegatingFilterProxy.java","line":267},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"internalDoFilter","file":"ApplicationFilterChain.java","line":178},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"doFilter","file":"ApplicationFilterChain.java","line":153},{"class":"de.hybris.platform.servicelayer.web.XSSFilter","method":"processPatternsAndDoFilter","file":"XSSFilter.java","line":351},{"class":"de.hybris.platform.servicelayer.web.XSSFilter","method":"doFilter","file":"XSSFilter.java","line":299},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"internalDoFilter","file":"ApplicationFilterChain.java","line":178},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"doFilter","file":"ApplicationFilterChain.java","line":153},{"class":"org.apache.catalina.core.StandardWrapperValve","method":"invoke","file":"StandardWrapperValve.java","line":168},{"class":"org.apache.catalina.core.StandardContextValve","method":"invoke","file":"StandardContextValve.java","line":90},{"class":"org.apache.catalina.authenticator.AuthenticatorBase","method":"invoke","file":"AuthenticatorBase.java","line":481},{"class":"org.apache.catalina.core.StandardHostValve","method":"invoke","file":"StandardHostValve.java","line":130},{"class":"org.apache.catalina.valves.RemoteIpValve","method":"invoke","file":"RemoteIpValve.java","line":765},{"class":"org.apache.catalina.valves.AbstractAccessLogValve","method":"invoke","file":"AbstractAccessLogValve.java","line":670},{"class":"de.hybris.tomcat.StoreJvmRouteAsContextParameterValve","method":"invoke","file":"StoreJvmRouteAsContextParameterValve.java","line":44},{"class":"org.apache.catalina.valves.ErrorReportValve","method":"invoke","file":"ErrorReportValve.java","line":93},{"class":"org.apache.catalina.core.StandardEngineValve","method":"invoke","file":"StandardEngineValve.java","line":74},{"class":"org.apache.catalina.connector.CoyoteAdapter","method":"service","file":"CoyoteAdapter.java","line":346},{"class":"org.apache.coyote.http11.Http11Processor","method":"service","file":"Http11Processor.java","line":390},{"class":"org.apache.coyote.AbstractProcessorLight","method":"process","file":"AbstractProcessorLight.java","line":63},{"class":"org.apache.coyote.AbstractProtocol$ConnectionHandler","method":"process","file":"AbstractProtocol.java","line":928},{"class":"org.apache.tomcat.util.net.NioEndpoint$SocketProcessor","method":"doRun","file":"NioEndpoint.java","line":1794},{"class":"org.apache.tomcat.util.net.SocketProcessorBase","method":"run","file":"SocketProcessorBase.java","line":52},{"class":"org.apache.tomcat.util.threads.ThreadPoolExecutor","method":"runWorker","file":"ThreadPoolExecutor.java","line":1191},{"class":"org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker","method":"run","file":"ThreadPoolExecutor.java","line":659},{"class":"org.apache.tomcat.util.threads.TaskThread$WrappingRunnable","method":"run","file":"TaskThread.java","line":63},{"class":"java.lang.Thread","method":"run","file":"Thread.java","line":840}]}}

We could check the response code in Distributed trace in Dynatrace as well.

SAP Commerce Cloud

Apache, 502, Tomcat, response code, maxSwallowSize, Upload file , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem