Symptom
- An attempt to purge an INACTIVE user resulted in an error: DRTMMasterPurgeApiOptionProfileObjectType SQLException caught
Environment
Reproducing the Issue
1. Attempt to purge an INACTIVE user.
2. Observe that the purge request completes with errors.
3. Go to purge request monitor and check the DRTM Master Data Purge requestId
4. Completed report shows the user failed to purge with error
DRTMMasterPurgeApiOptionProfileObjectType SQLException caught DRTMMasterPurgeApiOptionProfileObjectType
Cause
This SQL exception is referring to an existing profile data for the user we are attempting to purge.
Resolution
You just need to go to Manage API Option Profile page to delete profile data for the user .Then to purge this user again .
See Also
Keywords
DRTM, Master Data Purge, Purge Error, INACTIVE user, SAP SuccessFactors, LOD-SF-PLT-DRM, LOD-SF-PLT-AUDR, SAP SuccessFactors HCM Core, SAP SuccessFactors Recruiting, LOD-SF-PLT, Error Resolution, SF-ECT-User Management-Product , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem