SAP Knowledge Base Article - Public

3507384 - Scheduled Confirmation Update Run Stopped Working. You Need to Trigger it Manually Every Time

Symptom

You have scheduled a Confirmation Update Run to run every work day, but this has stopped working. You always now need to manually trigger same and so orders are no longer transmitted to the logistics service provider on time.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Outbound Logistics Control work center. 
  2. Go to the Automated Actions and select Confirmation Update Runs. 
  3. Find and select relevant Run ID.
  4. Show All Logs.
  5. You can see the Run is no longer running at scheduled interval.

Cause

The responsible User is locked.

Resolution

We recommend you unlock the user. If however there is a legitimate reason for the user to be locked, then we advise you obsolete/deactivate the Run and create a new one with an active user.

Keywords

Confirmation Update Run, not working, user, locked , KBA , AP-CR-CR , Customer Requirement , Problem

Product

SAP Business ByDesign 2405