Symptom
Position creation failing for MDF Data Import (FTP) with the following error:
- "Import failed due to unexpected system error. Please contact administrator!"
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Login to instance
- Navigate to Scheduled Job Manager
- Filter by job type MDF Data Import (FTP)
- Notice job failing with this record
Cause
- Customer has not provided externalcode value in the import file. So it treats as CREATE operation of new records in the importing process.
- There has a rule configured in this Object, this rule will assign externalcode value for the imported record. This rule assigned an external code which already exists, hence it is throwing error as a record already exist with same externalcode.
Resolution
In order to resolve it, we have the two workarounds below:
- Change the rule to generate a unique externalcode
- Or, you can update the existing record, then will need to provide the externalcode value in the import file and then retry.
Keywords
MDF, import, failure, failed, unexpected, rule, sf, successfactors. , KBA , LOD-SF-MDF-IMP , Import and Export Issues , How To
Product
SAP SuccessFactors HCM Core 2405