SAP Knowledge Base Article - Public

3507502 - MDF Data Import failed due to unexpected system error

Symptom

Position creation failing for MDF Data Import (FTP) with the following error:

  • "Import failed due to unexpected system error. Please contact administrator!"

 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Login to instance
  2. Navigate to Scheduled Job Manager 
  3. Filter by job type MDF Data Import (FTP)
  4. Notice job failing with this record

Cause

  1. Customer has not provided externalcode value in the import file. So it treats as CREATE operation of new records in the importing process.
  2. There has a rule configured in this Object, this rule will assign externalcode value for the imported record. This rule assigned an external code which already exists, hence it is throwing error as a record already exist with same externalcode.

Resolution

In order to resolve it, we have the two workarounds below: 

  • Change the rule to generate a unique externalcode
  • Or, you can update the existing record, then will need to provide the externalcode value in the import file and then retry.

Keywords

MDF, import, failure, failed, unexpected, rule, sf, successfactors. , KBA , LOD-SF-MDF-IMP , Import and Export Issues , How To

Product

SAP SuccessFactors HCM Core 2405