3507550 - SM:GET_PPMS_DATA_FROM_OSS fail with Retrieving PPMS data from support backbone fails - SAP Solution Manager 7.2

Symptom

Job SM:GET_PPMS_DATA_FROM_OSS (DSWP_GET_PPMS_DATA_AUS_OSS) failed with below messages

Job started

Step 001 started (program DSWP_GET_PPMS_DATA_AUS_OSS, variant , user ID SM_SM2B)

An exception was raised

Retrieving PPMS data from support backbone fails.

Job cancelled after system exception ERROR_MESSAGE

SLG1 show the following errors:

An exception of type CX_SISE_EXCEPTION has occurred.

An exception was raised

SOAP:1007 SRT: Unsupported xstream found: ("HTTP Code 401  : Unauthorized")

Error when processing Web service call

Error when calling SOAP Runtime functions: SRT: Unsupported xstream found: ("HTTP Code 401  : Unauthorized")

Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , SV-SMG-OP , Solution Directory , Problem

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