3507562 - Customer 360 View app doesn't show all the Business Documents for a Sold-to Party

On 'Customer 360 View' app, when filtering by a specific Sold-to Party, no Business Document is showed, i.e. Billing Document Request. Although if you go to other apps, i.e. 'Manage Billing Document Requests', you can see documents created for this same Sold-to Party.

SAP S/4HANA Cloud Public Edition

Missing/wrong configuration.

The app 'Customer 360 View' has settings that affect how the app displays and handles business documents in the following configuration activities:

• Define Settings for Business Documents (ID: 105874)
• Define General Settings (ID: 105876)

Adjust the configuration activity 'Define Settings for Business Documents' (ID: 105874) accordingly to the documents you want to see. Pay attention to the field 'Duration of Document in Days', this field controls the range of documents that will be displayed on the app.

Customer - 360° View | SAP Help Portal

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