3507727 - Future hire User Email Address Record Update Via EC or API Does Not Sync to EP

• For future hire, if an user has both personal and business address,  update of Business address won't get updated to EP by HRIS sync job. ( it's working for real-time sync) 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central
• SAP SuccessFactors SFAPI

1. Hire user
2. Update User Email address Via API
3. email address sync to EC
4. Email address not sync to EP

Note:( View Guide Chapter - Employee Central Data Import or API Operations-

• An HRIS Sync job that is triggered by data import or API operations does not start immediately.
• Instead, it waits a maximum of 10 minutes before starting. Only one HRIS Sync job can run at a time.

• This is considered as a defect in 2405 release
• Code issue only date effective type data has future records and The logic needs to be corrected

This is considered as a defect in 2405 release and Our engineering team has submitted a fix which was scheduled to be released in 2405P17: 

A fix for this issue is currently planned via a patch 2405p17 (13-Aug-24 Preview) 

Patch Reference: PTCH-44598

• Preview - 13th August 2024 
• Production - 15th August 2024 

• 2080728 - Employee Central: What is HRIS Sync?
• 2080813 - HRIS Sync: Import & API upsert considerations - Employee Central
• 3379950 - 2H 2023: Enhanced Execution of HRIS Sync Jobs Triggered by Data Import or API Operations
• Guide Chapter - Employee Central Data Import or API Operations

PTCH-44598, INC8997197, ECT-240318, API, future hire employee, ONB, email address, personal infos, real-time sync, hris sync   , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-INT-API , API & Adhoc API Framework , Known Error