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SAP Knowledge Base Article - PreviewSymptom
You are facing below errors when trying to access Embedded SAC (eSAC) in SAP Sales/Service Cloud Version 2 (V2) and you want to check if your configured Identity Provider (IdP) is sending the correct authentication value:
"It seems that you don't have an active account. Please contact your system administrator and ensure you have an active account on this system"
"There was an error when authenticating against the external identity provider. The user account must be pre-created. Please contact your system administrator"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Sales Cloud and SAP Service Cloud Version 2
- SAP Analytics Cloud, embedded edition
Product
Keywords
eSAC, V2, CNS, BTP, Subject Name Identifier, IAS, Microsoft Entra, ADFS, SAC, okta, ANA, Analytics, login , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem
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