SAP Knowledge Base Article - Preview

3507795 - Case - Last Customer Interaction is not Updated

Symptom

The Last Customer Interaction field is not getting updated in a Case when an Email reply is received.


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Last Customer Interaction, Case, Email, Customer, Reply , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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