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SAP Knowledge Base Article - PreviewSymptom
The Last Customer Interaction field is not getting updated in a Case when an Email reply is received.
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Environment
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Last Customer Interaction, Case, Email, Customer, Reply , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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