3507833 - Checklist: Key prerequisites for efficient SAP Technical Support in advanced ATP (aATP)

In case of any issues with your implemented SAP Solution, SAP offers a variety of self-services, the option to directly reach out to SAP Technical Support for further assistance and the opportunity to reach out to SAP CIC to address further requests, like speeding up the processing of the support case. 

This KBA outlines how to ensure direct, efficient, and seamless collaboration with SAP Technical Support for advanced ATP (aATP) support cases. 

The checklist includes key prerequisites that have frequently caused unnecessary queries during support interactions.

It provides 3 main sections: 

1. Recommended Actions before creating a Support Case
2. Creating High-Quality Support Cases - Important Perquisites
3. Speeding Up the Processing of a Case
   
   

For better readability, the prerequisites are presented in a table format: 

• The first column list and name the prerequisites. 
• The second column explains some further the background of the requirement, if available. 
• The third column provides references to additional knowledge sources, if available. 
  
  

• SAP S/4HANA
• Supply Chain Management
• Advanced Available to Promise
  
  

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