3507998 - Error "Please Enter Data for Preferred Method of Contact E-Mail" When Replicating Business Partners to C4C

When you are replicating business partners to C4C, you encounter an error "Please enter data for preferred method of contact E-Mail" in Web Service Message Monitoring, for service interface BusinessPartnerERPAddressReplicationIn.

SAP Cloud for Customer

1. Go to the Administrator work center.
2. Go to the General Settings work center view.
3. Open the Web Service Message Monitoring under System Administration.
4. Select query "All".
5. Search for message ID with error "Please enter data for preferred method of contact E-Mail".

The incoming payload has the following field:

<PreferredCommunicationMediumTypeCode>INT</PreferredCommunicationMediumTypeCode>

This means that you have configured the Preferred Communication Method as INT (Internet), and, therefore, an email needs to be sent in the payload.

In your middleware, remove the field PreferredCommunicationMediumTypeCode from the payload.

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