3508035 - Workflow Requester Not Receiving Notification When a Sales Order is Approved

When a sales order is approved, the requester of the sales order does not receive the notification in the "My Inbox" app.

SAP S/4HANA Cloud Public Edition

It is standard design that if a sales order is approved (neither being rejected nor requiring rework), the requester will not receive a notification in his/her "My Inbox" app and the notification bar.

Below two suggestions are provided:

• Email notifications can be set up following link: Set Up Email Notifications for Approval Workflows to have the requester receive the approval notification.
• To have the feature that the requester can receive the approval notification in "My Inbox" app, it is recommended to submit a feature request via the Customer Influence Portal. 

KBA 2807810 - What is Support issue – What is Feature Request: Cloud Solutions

KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

notification, requester, workflow, approve, sales order, receive notification, my inbox , KBA , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions