Symptom
When a sales order is approved, the requester of the sales order does not receive the notification in the "My Inbox" app.
Environment
SAP S/4HANA Cloud Public Edition
Cause
It is standard design that if a sales order is approved (neither being rejected nor requiring rework), the requester will not receive a notification in his/her "My Inbox" app and the notification bar.
Resolution
Below two suggestions are provided:
- Email notifications can be set up following link: Set Up Email Notifications for Approval Workflows to have the requester receive the approval notification.
- To have the feature that the requester can receive the approval notification in "My Inbox" app, it is recommended to submit a feature request via the Customer Influence Portal.
See Also
Keywords
SAP S/4HANA Cloud Public Edition, Notification, Requester, Workflow, Approve, Sales order, Receive notification, My inbox , KBA , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public